Refund policy
Returns
Most items purchased through the PML Parts Shop are returnable and refundable. We will accept part & product returns within 30 days of being shipped.
Parts & product returns must be returned in MANUFACTURERS ORIGINAL PACKAGING, and be in new, resalable condition.
parts & product returns, returned in poor condition, missing parts, or damaged product and /or packaging – Return is subject to refusal by PML Parts.
Restocking Fees
- A 5%-10% restocking fee applies to all cancellations and returns made within 30 days.
- A 10%-25% restocking fee applies to returns made within 30-60 days.
- No returns beyond 60 days.
Return Process
To return a product, ship it back to us with tracking; all return shipping costs for parts & product returns are the sole responsibility of the purchaser. Once we receive the item and verify its condition, we will issue a refund. Please ensure your order number is written on the outside of the box to expedite the refund process.
Return Shipping Address: 12866 153 St NW, Edmonton, AB T5V 1A9
Custom / Special Orders – NO EXCHANGES. NO REFUNDS. NO RETURNS. NO EXCEPTIONS.
Electronics & Digital Goods - NO EXCHANGES. NO REFUNDS. NO RETURNS. NO EXCEPTIONS.
Part & product returns must have a Return Authorization Number (RA #). Returns without an RA #, will result in delay of any refund.
PML Parts reserves the right to amend its ‘Refund Policy’ at any time.