Refund policy
Returns
Most items purchased through the PML Shop are returnable and refundable. We accept part and product returns within 30 days of shipment.
Parts and products must be returned in the manufacturer’s original packaging and must be in new, resalable condition.
PML may refuse a return if the product is in poor condition, parts are missing, or the product or packaging is damaged.
Contact for Availability Status
Please contact us before ordering to confirm availability. Orders placed without prior availability confirmation are subject to current lead times. Cancellations are subject to the fees below.
Restocking Fees and Cancellations
- A 5%-10% fee applies to all cancellations and returns made within 30 days.
- A 10%-25% fee applies to all cancellations and returns made within 31-60 days.
- No cancellations or returns are accepted beyond 60 days.
Additional fees may apply. Cancelled orders are subject to fees regardless of timing or product availability.
Return Process
All part and product returns require a Return Authorization Number (RA #). Returns without an RA # will delay your refund.
Ship the product back using a tracked shipping service. The purchaser is responsible for all return shipping costs. Please write your order number on the outside of the box to help us process your refund.
Returns must be received within 21 days (3 weeks) to qualify for a refund or exchange. Returns received after this period will be denied and cancelled.
Return shipping address
12866 153 St NW
Edmonton, AB T5V 1A9
Once we receive the item and verify its condition, we will issue a refund to the original payment method only within 1-5 business days. Your bank may require additional processing time.
Final Sale Items
Custom and special orders are final sale. No exchanges, refunds, or returns. No exceptions.
Electronics and digital goods are final sale. No exchanges, refunds, or returns. No exceptions.
Unclaimed or Returned Shipments
If you do not pick up your order from the courier or depot and the package is returned to us, you are responsible for both the original and return shipping charges.
If you choose in-store pickup after your order has already shipped, both the original and return shipping charges still apply.
PML reserves the right to amend its Refund Policy at any time.