Shipping policy

Shipping

Orders will normally be shipped within 24 to 72 hours (3 business days) of receipt of order and payment.

Please note - Not all product on our website is stocked at our facility. Items with "Contact for availability" status may be subject to delays.

Tune Files are only processed Monday - Friday 8am-5pm MST (Edmonton time).

They may take 24-48 hours to be delivered depending on order volume.

Shipping Types

Standard

Slower delivery and lower rate. Depending on availability, usually ships in 5-7 days.

Shipping costs may vary based on location, order size, and shipping method. Additional charges may apply for remote locations, special handling, or multiple items in a single order.

Priority

Faster deliver and higher rate. Depending on availability, usually ships in 1-2 days.

Large/Heavy Items

Large/Heavy items (i.e., Turbos, Transmissions, Exhaust Systems, Torque Converters, etc.) may be subject to additional shipping charges. This can vary by location and shipping type. If multiple items are ordered, heavy item charges may apply to each applicable item.

Shipping costs may vary based on location, order size, and shipping method. Additional charges may apply for remote locations, special handling, or multiple items in a single order.

Please note: Oils and fluids may be subject to additional shipping fees due to their nature and handling requirements.

Any fees related to shipping are non-refundable.

Please note - These are shipping estimates from our warehouse on in-stock items. Special order and non-stocking items will have varying delivery times with the same rates.

No PO Boxes will be accepted. Alternate address will be needed for any orders using a PO Box.

Shipping to a rural address?

Address must include a land description – no PO Boxes. Remote locations* may be subject to additional shipping charges and delays.

Shipping outside of Canada and USA?

Please contact one of our Sales and Service Advisors – they would be happy to provide you with international rates.

Once your order has been shipped a tracking number will be provided to you. Please contact the shipper directly while your order is in transit.

Your invoice will be emailed to you upon checkout, please keep a copy for your records. Should the product need to be returned, a packing list will be shipped with your order.

PML Parts holds no responsibility for lost, delayed, and misdelivered shipments due to incorrect delivery information.

PML Parts reserves the right to amend its ‘Shipping Policy’ at any time.

*Northwest Territories, Nunavut, Yukon

In-store Pickup

Products not typically stocked in our warehouse may be subject to a shipping fee.

Make sure to have a copy of your confirmation email & a piece of Photo I.D. when you come to collect your order. 

Tariffs

For U.S. Customers

Orders shipped from Canada to the United States may be subject to tariffs, import duties, and customs fees imposed by U.S. Customs and Border Protection.

Any additional fees are the responsibility of the customer and will not be covered by PML Parts.

If tariffs or duties are applied, the carrier may require payment upon delivery.

We recommend checking with U.S. Customs for current tariff rates and regulations before placing an order.

For Canadian Customers

Most products sold on our website are stocked in Canada and are not subject to additional tariffs.

However, special order items imported from the United States may be subject to tariffs, import duties, and brokerage fees.

Any additional charges related to importing special order items will be the responsibility of the customer.

We will notify you before processing a special order if tariffs or import fees may apply.

General Policy

PML Parts is not responsible for any delays caused by customs processing.

Refusing to pay tariffs or import duties may result in the order being returned or held at customs. In such cases, PML Parts is not liable for any additional shipping fees or penalties.

By placing an order, you agree to accept any applicable tariffs or import fees.

If you have any questions or need clarification, please contact our customer service team before placing your order.